Careers at Ancona's Wines & Liquors

JOB DESCRIPTION

Currently, we are looking for a customer experience-focused Retail Associate (liquor industry background a plus) to join our team in Fairfield County. This is for a permanent position only. We are not looking for seasonal help. The ideal candidate will have previous retail experience with a strong emphasis on exceptional customer service and be able to work 40 hours per week including weekends, nights, and holidays. This position is eligible for overtime during the holiday season.

In addition, this position is responsible for increasing guest confidence and loyalty by promoting and executing consistent operation conditions, providing courteous, knowledgeable, and prompt customer service wihle consistently maintaining a positive shopping experience.

This position offers great advancement potential for an energetic, highly focused, results driven individual!

JOB requirements

Previous retail experience.
Outstanding customer service and communication skills, both in person and on the phone.
Must be proficient in handling money.
Must be over the age of 18 years as mandated by the State of Connecticut.
Must be able to perform long hours on their feet.
Must be able to consistently and repeatedly lift up to 50 pounds.

Applicants are expected to work on the days leading up to all major holidays and, in some instances, the day of major holidays which include but are not limited to Thanksgiving Eve, Christmas Eve, New Year's Eve, Easter, Memorial Day, Labor day, and the 4th of July.

JOB duties & responsibilities

Process payments including cash, credit or debit, and gift card.
All positions in the store will require light maintenance work, examples of which include but are not limited to cleaning, dusting, vacuuming, and removal of garbage.
Issue receipts, refunds, credits, and change due to customers.
Count money in cash draws at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering the establishments.
Maintain clean and orderly checkout areas.
Establish or identify prices of goods/services.
Resolve customer complaints.
Answer customer questions, and provide information on procedures or policies.

Summary

Job Type: Full-time
Pay: $16.00 - $20.00 per hour.
Expected Hours: 40 per week.
Work Location: In person

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Shift:

10 hour shift
8 hour shift
Day shift
Evening shift

Weekly Day Range:

Every weekend
Monday to friday
Weekends as needed

Education:

High school or equivalent (Required)

Experience

Customer service: 5 years (Required)

We look forward to your application!

To apply, fill out the required fields below.